HIPAA compliance at HelloClinic

HelloClinic & HIPAA

HelloClinic provides an AI phone assistant service for healthcare clinics, ensuring strict adherence to HIPAA standards. Our system automatically safeguards Protected Health Information (PHI) to comply with HIPAA regulations, without requiring additional steps from our users.

Why HIPAA Compliance Matters

HIPAA, established in 1996, mandates the protection of health information. Non-compliance can result in severe penalties. Our service is designed to help healthcare organizations avoid these risks by default.

HelloClinic’s Commitment as Your Business Associate

Under HIPAA, HelloClinic acts as a business associate. Our Business Associate Agreement (BAA) is in line with HIPAA requirements and is part of our standard service agreement.

  • Accessing the BAA: The BAA is available for review and acceptance within the user account settings.

Key Safeguards Implemented by HelloClinic

Data Management and Integrity:

  • HelloClinic accesses patient data directly from your clinic's management software, without storing any patient information. This aligns with the safeguarding measures you have in place within your own data management system.

Restricted Data Accessibility:

  • Data access within HelloClinic is strictly regulated. User profiles and permissions are managed by your system administrator, limiting data access to authorized personnel only. Automatic logout protocols are implemented to secure accounts against unauthorized access.

Encryption for Secure Transmission:

  • All data interactions between HelloClinic and your clinic’s software are encrypted, safeguarding against data breaches during transmission. This includes all forms of patient communications and updates.

Authentication Protocols:

  • HelloClinic uses multi-factor authentication and automatic lockout mechanisms after failed login attempts to secure patient statements and treatment plans.

Business Associate Agreement (BAA):

  • A BAA is part of our standard service agreement with every HelloClinic client, affirming our mutual commitment to maintaining HIPAA compliance.

Our Commitment to HIPAA Compliance

HelloClinic is rigorously compliant with HIPAA, implementing multiple measures to ensure the integrity and security of your patient data. Each healthcare practice we partner with also has a vital role in maintaining a secure and compliant environment.

For any inquiries about our data protection and HIPAA compliance measures, please contact HelloClinic. We are here to address your practice's specific needs and enhance both efficiency and patient security.